Shipping & Handling
1. We offer Free Shipping over the total order $25 all over the world. Just buy and enjoy our great service, we ship directly to your door.
2. Our handling time is 2-7 business days after your payment has been processed, a tracking number (if applicable) will be provided to you after that. Shipping fees depend on the weight of your items along with the destination. We charge very low shipping fees for our customers to save you even more money.
3. We offer Shipping Insurance to protect your package against any lost or damaged shipments. For any issues reported, we will help to resolve your problems immediately.
4. For Free Shipping, we use Flat Rate Shipping taking about 9 to 25 business days to reach destination countries in the world. However, regional variations apply which are out of our control so we kindly ask our customers to be patient.
What is item processing time?
After your order has been received, every item will undergo strict quality control in order to ensure the product’s quality. Please note that different items are subject to different processing times. Generally, the average processing time is 2 business days (approximately); however, this is dependent on the item’s stock status. For small quantity orders, the processing time is 2-7 business days while large quantities can take approximately 3-9 business days to process.
1. Due to customs clearance times getting longer, Standard Rate Shipping and Hong Kong Post times have been affected.
2. Annual Chinese Public Holidays: Chinese Lunar New Year (usually in February), Labor Day (1st May every year), Chinese National Day (1st October every year). Please note that all delivery times will be affected during these times of year as the service from all our suppliers and logistics operators will be disrupted. There is often a delay of 3-4 days and sometimes even longer. We sincerely apologize for any delays caused during these periods and kindly ask our customers to be patient.
3. Processing time: In order to guarantee the quality of products, MAGICPONG has to prepare your goods before they are shipped out. We perform strict quality control on the products and carefully package your items.