15 Days Return Warranty
At MAGICPONG our goal is always to provide our customers with high-quality products at competitive prices. Customer satisfaction is always our number 1 priority. All items we carry are inspected before dispatch to ensure a pleasant shopping experience.
Our professional Customer Support Team is at your service any time.
Our 15 days warranty starts the date of receiving the product. If you have any problem with the item please feel free to contact us immediately.
To guarantee a fast and smooth warranty process, please indicate your ticket with all the details such as your order number, SKU number or the product name.
Then kindly follow these 3 steps:
1. Please describe the issue and provide us pictures (under 2MB) that display the problem, the item outer package.
2. Once we have reviewed all the details above, we will arrange a return under warranty ( R.M.A).
3. Please ship the package according to the R.M.A instructions provided by our team.
All faulty items under the 15 days warranty should be returned to our warehouse with an RMA form provided by our Customer Support Team.
Upon product’s receipt, we will resend you replace at our cost or refund you.
Not faulty items:
If the item is not faulty but you are dissatisfied with it, please feel free to contact us. Kindly explain us the situation, we will allow a return for an exchange as long the item is unused/unworn with all its label, tags, and original packaging. Shipping fees to return the item(s) to us and to resend the exchange will be covered fully by the customer.
We check all items/accessories before sending them, this should be extremely rare. Please contact as per our warranty process as above, we will offer you a solution.
Size&fitting and wrong product:
Due to the wide offer available on our website, MAGICPONG collaborates with several manufacturers and brands. It is possible to observe slight size differences between them. Customers are responsible to review the size chart and to choose the right item.
-If you have received the wrong size, submit a ticket indicating the delivered size and the size you have ordered. Please kindly let us know whether the fitting is too small or too large.
-If you think the product is not as described on the website, kindly send us clear pictures (under 2MB) in good lighting via the ticket.
Once we receive your details as above, we will suggest an exchange for free or a refund.
-If you have ordered the wrong size or the wrong item, we can allow you to return. Please contact us to get an R.M.A form (Return Merchandise Authorization). We can allow you to return for an exchange. Shipping fees to return the item(s) to us and to resend the exchange will be covered fully by the customer.
Customers have to cover the shipping fees to return the items. This cost is not refundable. Customers should provide us the returning parcel tracking information. We will proceed with compensations once we receive the items.
Please Refer To The Following Return Policies:
Customer must return the package as per our instructions shipping address indicated on the R.M.A document and cover the shipping fee for returning the package only if customer support team have authorized the return. Packages sent back without authorization or not according to R.M.A instruction will not be accepted. Please contact our customer service for further advice.
If you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click ‘Confirm Order Received’ or exceed confirmation timeframe).
Items which are exempt from refunds, exchanges or replacements include all apparel listed under the underwear, swimwear, clearance categories, any discounted product provided that MAGICPONG did not make any error.