Thank you for shopping at MagicPong.
Our online store offers unique fashion products designed by our independent designers, backed by high-quality materials and reliable production. Our QA team members inspect each product before packaging to ensure maximum customer satisfaction. If you are not completely satisfied with the purchased item, you can easily return it and get a refund. Please do not hesitate to contact us via infor@MagicPong.com, we will try our best to meet your requirements.
Return policy-Purchased goods (except swimwear, bags and accessories) can be returned within 15 days from the date of shipment.-Items must be unused, undamaged and original packaging, make sure all items in the packaging are intact! If not, the buyer is responsible for all expenses incurred and no refund will be given.-The buyer is responsible for the return shipping costs.Items that do not meet these standards will not be considered for return.Purchase is not eligible for return-The final product sold does not meet the return conditions.
Swimwear is not eligible for return.-Swimwear can only be returned if there are defective/damaged or wrong items.-After submitting the return request online, you must email us a picture showing the problem/defect.
We will refund your original payment method within one week.Reminder: Any address on the package cannot be used as the return address. No refund will be given for packages returned without a return address authorized by the customer service representative.Exchange policy:All exchange requests will be processed as refunds. Cannot redeem at this time. If you want to exchange the goods, you need to return the purchased goods to get a refund and place the order again.cancel the orderIf you cancel within 24 hours of purchase, your order will be refunded in full. If you decide to cancel the order, please submit a help ticket by contacting us. For orders canceled 24 hours after purchase but before shipment, a 15% cancellation fee will be charged. If the order has been shipped, we will not accept order cancellation requests.
How to return:
Step 1: Click the “Track Order” function in the menu at the bottom of our homepage.
Step 2: Enter your email address and order number.
Step3: The specific sequence has a “return” button. You need to click on it to submit a return request, and you will get our authorization via an email with our return address label.contact usIf you have other questions/problems, please feel free to contact us via infor@ MagicPong.com